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  • Performance-Management Software

    ''Performance'' is its middle name -- can new software help companies link past, present, and future? March 17, 2003

  • Once More, Without Reeling

    Customer relationship management has stumbled, but the next round of products may produce better results. March 17, 2003

  • Web Conferencing: Screen Dreams

    Web conferencing continues to grow ''virally,'' but will it become an epidemic? December 1, 2002

  • Software to Manage Employee Expectations

    New software helps you manage employee expectations -- literally. November 1, 2002

  • CRM: Back to the Drawing Board

    With CRM installations, practice makes perfect. November 1, 2002

  • Knowledge Management: An Unnatural Act?

    Getting workers to buy into knowledge management can be tough going, but benefits abound, particularly for CFOs. October 1, 2002

  • Making a Statement

    A new user-friendly software application bypasses the ''middleman'' and plucks numbers directly from the database. September 1, 2002

  • CRM Rollouts: Mulligans Required

    The key to successfully implementing CRM software? Often, doing it again. August 1, 2002

  • The Deployment Trap

    Three out of four U.S. companies are currently rolling out CRM applications. Why do so many of them get it wrong? August 1, 2002

  • Going Hybrid

    Rumours of open-source software's demise are exaggerated. Development of Linux is increasingly driven by large computer makers, such as HP and IBM. July 26, 2002

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