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  • When Companies Fight, Do Customers Pay?

    As software companies fight it out, must customers pay the price? August 5, 2003

  • Applying a Little Business Intelligence

    ''All things to all companies'' isn't always the way to go. Here's how Staples, Trimac, and Deltek applied business intelligence software exactly where it was needed. July 22, 2003

  • Beware Auditors Bearing Software

    When your accounting firm sets up software to help monitor your internal controls, are you implementing solutions -- or risk? July 14, 2003

  • CRM: Buyer Be Aware

    Overbuying and elusive ROI measures plague CRM, yet customers continue to sign on. July 1, 2003

  • Everything Must Go

    Corporate managers often feel boxed in by their own supply chains. Business-intelligence software may open them up to new possibilities. June 15, 2003

  • ASPs: Down but Not Out

    There may be a second act for ASPs, who say they've figured out how to make software services work. June 15, 2003

  • The Summer of Our Content

    Most workers are drowning in documents. But is ''content management'' the answer? June 1, 2003

  • CRM, As You Like It

    Customer segmentation software helps companies build their business by identifying valuable customers so they can assign the appropriate resources. May 1, 2003

  • Design and Conquer

    PLM claims to speed manufacturing, cut R&D costs, and boost sales. May 1, 2003

  • Spam Filters Not a Catch-all

    Junk E-mail can be ''filtered'' inexpensively, but the costs don't stop there. April 1, 2003

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