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Pay Up
Enterprise software customers revolt over a rise in the price of maintenance.
October 7, 2008
There's never a good time to hear that one of your suppliers is raising its prices, but some times — like now, as economies tumble — are worse than others. So customers of SAP could be forgiven for not being enthusiastic about the news that the German software firm plans to "transition" them to a new software maintenance package starting next year. Not only does the news affect CIOs, who will have to get their heads around the new support package, but also CFOs, who will face a rise in their IT bills. continue
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